SEND CONDITIONS
We have several shipping options, although we always do it through courier companies. To know exactly how much your shipment will cost, keep in mind that it will depend on several factors: the destination, the selected delivery time, the amount of the purchase and the weight of the shipment.
Please note that in order for delivery times to be met, you must place your order before the cut-off time. After this cut-off time, the order will be processed the next day, since we cannot deliver it to the transport company. Please note that the cut-off time depends on the transport selected. If you choose standard shipping, the cut-off time is 5:00 p.m. and if you choose express shipping, the cut-off time is 2:00 p.m.
Orders paid by transfer will not be effective until we receive the amount of the same in our current account. Through the rest of the payment methods, the order will begin to be prepared immediately. If the order is urgent, we recommend not using bank transfer as a payment method.
Whenever you place an order we will inform you by email when we have shipped it. In addition, we will monitor the delivery and contact you if there are any problems. That is why we ask you to provide us with a telephone number in the order process.
SCHEDULE AND DAY OF DELIVERY
Please note that transport companies only work from Monday to Friday. They do not deliver on Saturdays nor, of course, on Sundays or holidays. Also, when we give you the delivery dates, we do not take into account if it is a local or regional holiday in the place of destination; We only take into account the national and local holidays of origin.
We cannot guarantee a delivery time. The transport companies will be able to make the delivery throughout the agreed day before 8:00 p.m. However, an approximate schedule that the company will try to meet may be indicated, but it is not mandatory. In case of not being located, the transport company will try a second delivery agreed with you. If after the second attempt you are not located, you must go to pick up the order at the transport company’s facilities.
ORDERS NOT DELIVERED
If an order is sent and cannot be delivered for reasons attributable to the customer, the amount paid for shipping costs will not be refunded, having to pay other shipping costs for resending the merchandise.
RESPONSIBILITY IN THE DEADLINES AND THE CARRIER
In exceptional cases, we reserve the right to modify the transport company with which we will send the package, but always maintaining transit times.
Liability is limited in cases of force majeure (strikes, adverse weather events that prevent normal transit by land, sea or air,…). In these cases, orders will be delivered as soon as possible, not applying the deadlines indicated above.
